📅 Information verified: 15 July 2026
📍 City of Canterbury Bankstown
🌐 Official Council Website
🔗 https://www.cbcity.nsw.gov.au/
📞 Report to
City of Canterbury Bankstown Customer Service
⏰ When to report
You must notify Council within 24 hours if a dog attacks a person or another animal, other than vermin. Council also asks residents to report dogs believed to be dangerous or menacing, roaming dogs and ongoing nuisance behaviour such as excessive barking.
💻 How to report
📞 Phone: (02) 9707 9000
Council’s telephone service is available 24 hours a day, 7 days a week.
📧 Email: council@cbcity.nsw.gov.au
💻 Online Animal Reporting Portal:
https://eservices.cbcity.nsw.gov.au/ePathway/Production/Web/custreq.html
The portal includes separate reporting options for:
- Dog attacks on a person or animal
- Barking-dog complaints
- Straying dogs where the dog’s home address is known
Dog-attack and barking-dog reports cannot be submitted anonymously because Council needs to contact the person making the report. If you do not know where a roaming dog lives, contact Council by phone rather than using the online form.
📝 Information you may need
Be prepared to provide:
- Your name and contact details
- Date and time of the incident
- Location of the incident
- Details of what occurred
- Description of the dog
- Address where the dog lives, if known
- Information about any person or animal affected
Council’s online system states that dog-attack reports require contact details and that the location of the dog must be known when lodging barking or straying-dog reports online.
🚨 Emergency
If there is an immediate threat to life or a serious emergency, call 000.
For urgent Council assistance, contact (02) 9707 9000, which operates 24 hours a day, 7 days a week.
🩷 Pink for Leasy Tip
Even if the dog has left the area or no one was injured, reporting roaming or aggressive dog behaviour can help councils identify repeat incidents and intervene before someone or another animal is seriously harmed.
Every report contributes to a clearer picture of what’s happening in our communities and supports safer outcomes for both people and companion animals.
📢 Still need help?
If you’ve reported ongoing concerns without resolution, or you’ve experienced:
- a dog attack
- a near miss
- repeated roaming dogs
- ongoing aggressive dog behaviour
we encourage you to complete one of the Pink for Leasy Community Surveys.
The information you share helps us identify patterns across NSW and advocate for improvements to education, legislation, reporting systems and community safety.
👉 Complete our Community Surveys
🛡️ Prevention Starts Before an Attack Occurs
Reporting concerns early, including roaming dogs, repeated escapes, aggressive behaviour or suspected breaches of companion animal laws, may help prevent future incidents.
Together, we can build safer communities for both people and companion animals.
📋 Disclaimer
This summary has been prepared by Pink for Leasy Inc to assist community members in understanding local council reporting pathways.
The information on this page was verified from the official City of Canterbury Bankstown website on 15 July 2026. While every effort has been made to ensure the information is accurate, council reporting processes may change over time. Please refer to the official City of Canterbury Bankstown website for the most up-to-date information.